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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 ! b1 w ]. |4 j6 n' P
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【会员论坛ID】：huarenh
a9 Q8 v, A9 x' F$ Z3 ]【咨询公司】：12BET
( ^. \! V* R: j【公司账号绑定】：已绑定6 G1 z4 }% N4 P9 v
【咨询内容】：
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
9 f7 l4 e# k2 I/ m 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题3 }( X. m" a0 ^5 A$ g) t
-----------------------------------------------------------------------------------------------------------------------
9 B# b' B0 E9 B' I& @: P
$ V: O. Z b* @/ |+ u& x跟进情况更新：
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' e( g% b7 s/ C) g$ v0 [2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
/ n- c X$ c& ?5 Z% X* e2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
0 v% b1 ]$ f7 ~ T X0 O" Z( V$ j2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号+ N$ j2 _$ c$ j: _% Z# _ V
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：4 _) C9 o6 q2 s2 c" { H2 F! J
. p8 Y/ W/ f8 j: e: D1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
P8 g1 q8 X2 m: \9 `2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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# n' h7 I! X- `! v# U
没有联系我……
" W% R* Y2 `& ?$ V e9 v第二次邮件复了，钱退回到账号了 |
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当前离线
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8 l* j8 U! e) b! ]好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
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总在线: 6542 小时
本月在线: 17 小时
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）% F' M6 @# P1 x F1 u! S$ Q3 k* i
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