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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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5 Z6 M( d2 `- n9 e S) t Z【会员论坛ID】:zetia/ |7 K+ o2 `9 Q% _4 B. V+ |
【咨询公司】:热博RB88" Z. j! A/ q1 Q9 `8 ]
【公司账号绑定】:已绑定
9 {. } U7 \" r2 X d【咨询内容】:下注欧冠小组赛第一轮的塞维利亚赢了后不给出款,投注正常,公司以异常投注不给出款。请论坛介入处理,如果有异常可以提供相关证据,如无异常请正常出款。6 a# P, m* u3 y& ]' O; N
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【事件描述】
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欧冠联赛的第一轮小组赛,10月20日我在热博存款了2000元进去,在晚上的时候下注了切尔西vs塞维利亚的比赛,下注2000元塞维利亚+0.5,比分0-0塞维利亚受让胜出,第二天白天取款的时候一直都是处理中,于是咨询客服。客服回到说为了账号安全,须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料,客服说转交审核部门,需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服,客服说我投注异常,但是拿不出证据,热博这是赤裸裸的黑钱,本人发誓投注欧冠的赛事绝无异常,一切都是正常操作。( R8 b7 g3 `2 [: N
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【相关图片】:见描述正文
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存款及下注图片:9 d9 c4 ~. j4 t0 _/ N
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4 m7 m. ^. F! b; U2 a7 `: a6 k热博处理提款数据图片:
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客服聊天数据:! P% U2 }6 u( d( _+ H
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哥们咨询区不处理纠纷事件,你这帖子标题 视乎是纠纷区的发帖格式,你是要咨询呢 还是要论坛介入处理纠纷事件? |
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. U( ^; b4 w/ M M4 y" \正在申请天策认证,纠纷区发不了帖子。先在咨询区咨询,麻烦版主联系客服处理 |
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5 L. M# c3 e- U6 j8 D, V$ A这当然可以,我这帮你编辑了就联系客服 |
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在联系客服之前,我需要先了解,哥们你在热博是不是论坛注册链接的? |
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9 R7 m% Y' f: f" l; o( q, b7 y
是论坛链接注册的,我玩的公司都是通过论坛注册的 |
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3 v" @% A& K5 z, f+ D! G
明白的,我已经联络了客服,你这稍安无照 |
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_9 v6 Q) g$ M1 l2 n& R5 q
麻烦版主再跟进一下,本人投注正规无违反网站规定,没有给出理由和证据就不出款了 |
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/ _) @! ]2 {. y- O; y
哥哥,今天爱迪生版主休假哦,小千这里会帮你留言给他的,等他上班会帮你跟进的 |
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4 Z8 `" N& T" w/ Y% o9 p: r+ \
哥们,非常抱歉呢, 前两天休假,我这已经再次联系客服了,您这再蹬蹬 |
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哥们,你这再等等,我们这里还需要一些时间等客服反馈哦 |
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哥们,这里得到最新的消息,客服那边也在等风控的答复哦 |
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: z% |$ J3 k" s3 u" |! ^我这边可以说明的是,本人没有违规,如果有违规,请出示证据,谢谢版主 |
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/ _3 a, f. ?6 h明白您的心情,这一切还得等风控部门的答复,您这别着急哦,我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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哥们,作为论坛方,只能尽可能的帮您联络驻站客服,多一个询问渠道。目前我们通过可联络的热博客服,得到的答复与在线客服答复一致:是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常,毕竟公司没有义务向论坛交代 |
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